Lesson 2.3.4a
2.3.4a Stages and skills of the sales process Quiz: Pearson Edexcel Business, Unit 8
20 questions
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Lesson 2.3.4a, Stages and skills of the sales process: 20 multiple choice questions for the Pearson Edexcel GCSE Business (1BS0), Unit 8: Making operational decisions, written with Revision Ninja.
Host it live on the board and students join with a game code on their own devices, or revise alone with Free Play. The answers are revealed in the game.
The 20 questions
-
What is the final main stage of the standard sales process?
- Closing the sale
- Presenting the product
- After-sales follow-up
- Prospecting
-
Which skill is most important when first engaging a retail customer?
- Asking open questions
- Processing payments
- Issuing refunds
- Giving final prices
-
What does product knowledge involve in the sales process?
- Recruiting staff
- Managing accounts
- Understanding features
- Cleaning premises
-
Answering a customer's technical question accurately and quickly demonstrates what?
- Stock control
- Product knowledge
- Factory production
- Financial accounting
-
Which activity is an example of post-sales service?
- Window display
- Cold calling
- Follow-up calls
- Stock checking
-
What is the best sales response to product feedback from a customer?
- Ignoring feedback
- Blaming customers
- Refusing refunds
- Passing on feedback
-
What action defines closing the sale?
- Displaying stock
- Ordering supplies
- Completing the transaction
- Greeting shoppers
-
A salesperson sells 30 items out of 150 customer conversations. What is the conversion rate?
- 20%
- 30%
- 5%
- 150%
-
What is a key benefit of customer engagement in sales?
- Building rapport
- Setting prices
- Managing stock
- Lowering costs
-
Which action demonstrates effective customer engagement?
- Rushing buyers
- Active listening
- Ignoring questions
- Interrupting sales
-
What is a key benefit of effective after-sales service?
- Slower output
- Repeat purchases
- Lower wages
- Higher taxes
-
How can a retail business best reduce long queues at peak times?
- Closing early
- Raising prices
- Reducing stock
- Adding extra staff
-
Which skill helps a salesperson respond effectively to customer feedback?
- Rushing clients
- Aggressive selling
- Ignoring complaints
- Active listening
-
A customer enters a shop and asks about a product warranty. Which sales stage is this?
- Engaging the customer
- Prospecting
- Closing the sale
- After-sales follow-up
-
What is the primary purpose of presenting a product during a sale?
- Ordering raw materials
- Matching stated needs
- Setting shop wages
- Calculating profits
-
Which activity is an example of building a long-term customer relationship?
- Rushing service
- Overcharging bills
- Hiding warranties
- Following up later
-
A salesperson's sales target is £20,000 a month and actual sales are £16,000. What percentage of target was achieved?
- 125%
- 20%
- 80%
- 75%
-
Why do businesses provide product training for sales staff?
- Speeding deliveries
- Lowering rent costs
- Reducing tax bills
- Accurate recommendations
-
Which sales skill involves noticing a customer's body language and tone?
- Customer engagement
- Logistics planning
- Stock control
- Payroll administration
-
What is the long-term financial benefit of excellent sales technique?
- Higher rent
- Instant borrowing
- Lower taxes
- Repeat sales
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