L2.3 Respond effectively to detailed or extended questions and feedback Quiz: Pearson Edexcel Functional Skills English, Unit 2

The 20 questions

1. What is the most effective first response to a detailed question after a presentation?

   • Confirming the question
   • Remaining silent
   • Changing the subject
   • Guessing wildly

2. When asked why costs rose in year two, what should a presenter provide?

   • Vague generalisations
   • No response
   • Figures and causes
   • Irrelevant opinions

3. What should a speaker do if they do not know the answer to an extended question?

   • Walk away
   • Make up a fact
   • Blame the questioner
   • Honest admission

4. Which response is most constructive after receiving critical feedback?

   • Denying the issue
   • Complaining bitterly
   • Ignoring the comment
   • Stating a change

5. How should a speaker handle a multi-part question from an audience member?

   • Answer in turn
   • Ask someone else
   • Refuse the question
   • Answer only part one

6. Which technique helps a speaker ensure they have understood a complex question?

   • Paraphrasing
   • Dismissing
   • Interrupting
   • Guessing

7. A presenter is told slides contain too much text. What is the most effective response?

   • Arguing back
   • Adding more text
   • Deleting all slides
   • Simplifying slides

8. What should a respondent do if a question contains a hidden assumption?

   • Accept it blindly
   • Insult the speaker
   • Ignore the question
   • Clarify the assumption

9. What is the most appropriate response style to a challenging management question?

   • Dismissive and brief
   • Emotional and long
   • Defensive and loud
   • Calm and evidence-based

10. When answering questions within a tight time limit, what should be prioritised?

    • Humorous anecdotes
    • Lengthy background stories
    • Broad personal opinions
    • Direct relevant detail

11. What is the primary purpose of feedback in a speaking task?

    • Improving communication
    • Changing subject
    • Passing time
    • Finding fault

12. What should you do first when someone claims your figures contradict a report?

    • Check compared figures
    • Deny the report
    • Ignore the comment
    • Change the topic

13. Which technique shows a speaker has listened actively to an extended question?

    • Interrupting abruptly
    • Changing topic
    • Nodding silently
    • Summarising the concern

14. What is the best way to clarify a complex technical term for a listener?

    • Silent nod
    • Strict dictionary link
    • Synonym only
    • Definition and example

15. What is the best approach when receiving feedback containing both praise and criticism?

    • Acknowledge and act
    • Dismiss entirely
    • Reject all criticism
    • Ignore the praise

16. How should a response be structured when asked for both facts and an opinion?

    • Facts then opinion
    • Blend them together
    • Omit the opinion
    • Opinion then facts

17. What should a presenter do if asked an unanswerable question due to time limits?

    • Guess the answer
    • Ignore the question
    • Offer follow-up
    • End presentation

18. Which response to feedback is considered the least effective?

    • Implementing suggestions
    • Taking written notes
    • Asking for clarification
    • Ignoring informal feedback

19. What is the likely effect of answering a question with 'Yes' followed by a full explanation?

    • Irrelevant
    • Vague and confusing
    • Too brief
    • Clear and supported

20. Which answer gives the most effective level of detail for attendance numbers?

    • Vague estimate
    • Only total cost
    • No numbers provided
    • Precise figure breakdown

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