L2.4 Make requests and ask detailed and pertinent questions to obtain specific information in a range of contexts Quiz: Pearson Edexcel Functional Skills English, Unit 2

The 20 questions

1. What makes a question truly pertinent when inquiring about a training course?

   • Targeting specific needs
   • Ignoring key details
   • Focusing on gossip
   • Asking very broadly

2. What elements make a request for a workplace document clear and polite?

   • Demanding tone
   • Vague timeframe
   • No greeting
   • Deadline and courtesy

3. What makes a customer delivery request sufficiently detailed?

   • Specific location condition
   • No instructions given
   • Guessing the address
   • Anywhere at all

4. What makes a question asked during a presentation truly pertinent?

   • Personal opinion
   • Random timing
   • Direct relevance
   • Broad scope

5. Which opening phrase signals a formal request?

   • I would be grateful
   • Do me a favour
   • Hurry up and
   • Can you just

6. Which question obtains the most specific service information?

   • How do I pay?
   • Are refunds good?
   • Tell me everything
   • Exact refund timeframe

7. What key details must a deadline extension request include?

   • Reason and date
   • Name and address
   • Apology and budget
   • Excuses and anger

8. Which query works best for finding out why a process is delayed?

   • Office location
   • Staff names only
   • Cause and timeframe
   • Company history

9. Which type of question can be answered simply with yes or no?

   • Extended inquiry
   • Open question
   • Leading prompt
   • Closed question

10. What three elements make a work email request appropriate?

    • Length, humour, slang
    • Emotion, haste, demand
    • Mystery, slang, brevity
    • Purpose, detail, tone

11. What is the purpose of asking 'By how much, and over what period?'

    • Figures and timescales
    • General opinions
    • Personal feelings
    • Future predictions

12. Which pronoun provides appropriate direct address in professional writing?

    • We
    • You
    • One
    • They

13. Which detail represents basic practical information about a public service?

    • Architectural style
    • Building history
    • Staff biographies
    • Opening times

14. Which type of question is least likely to produce a useful answer?

    • Detailed query
    • Closed question
    • Vague question
    • Direct question

15. What essential information should a purchase request to a supplier contain?

    • Feedback, complaint
    • Staff names, budget
    • Brand history, colour
    • Item, quantity, address

16. What technique shows careful follow-up to an earlier answer?

    • Changing the subject
    • Repeating the intro
    • Asking for clarification
    • Ignoring the speaker

17. What is the most effective way to keep a group discussion question relevant?

    • Raising new themes
    • Asking about lunch
    • Linking to topic
    • Interrupting loudly

18. What makes a request to a local authority most effective?

    • Informal slang text
    • Vague general queries
    • Emotional appeals only
    • Clear criteria

19. Which feature makes a product request question most detailed?

    • Price range only
    • Brand name only
    • Vague general terms
    • Specific technical specs

20. Which enquiry best asks about course time commitments?

    • Tutor contact info
    • Weekly hours required
    • Course start date
    • Module list only

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