Lesson 3.6.5

3.6.5 Making HR decisions: improving employer-employee relations Quiz: AQA Business, Unit 6

20 questions

Written by Revision Ninja · Last reviewed 11 October 2026

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Lesson 3.6.5, Making HR decisions: improving employer-employee relations: 20 multiple choice questions for the AQA Business (7132), Unit 6: Human resource management, written with Revision Ninja.

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The 20 questions

  1. Which body represents workers in negotiations with employers over pay and conditions?

    • A trade union
    • A board of directors
    • A works council
    • A government regulator

  2. An elected group of employees consulted by management on workplace issues is a what?

    • Works council
    • Board of directors
    • Trade union
    • Quality circle

  3. Which method provides effective two-way communication between workers and management?

    • Team briefings
    • Top-down memos
    • Press releases
    • One-way notices

  4. Strong employer-employee relations in a business typically lead to lower rates of what?

    • Absenteeism
    • Productivity
    • Motivation
    • Retention

  5. Involving employees directly in business decision-making processes is known as what?

    • Demotion
    • Employee involvement
    • Centralisation
    • Delayering

  6. What process involves trade unions negotiating pay and conditions with employers for a group of workers?

    • Arbitration
    • Conciliation
    • Individual negotiation
    • Collective bargaining

  7. Which type of communication flows from employees up to managers?

    • Horizontal communication only
    • Upward communication
    • Downward communication
    • External communication

  8. A firm has 500 staff. Each year it loses 40 staff and each replacement costs 3,000 pounds. What is the annual cost of this staff turnover?

    • 12,000 pounds
    • 1,200,000 pounds
    • 120,000 pounds
    • 40,000 pounds

  9. A firm has 500 staff and absenteeism of 6% across 220 working days a year. How many staff-days are lost to absence?

    • 660
    • 11,000
    • 6,600
    • 3,300

  10. A dispute stops production for 3 days. Output would have been 2,000 units a day, each with a contribution of 15 pounds. What is the contribution lost?

    • 30,000 pounds
    • 900,000 pounds
    • 90,000 pounds
    • 6,000 pounds

  11. What is a major benefit to a firm of consulting a works council before making redundancies?

    • Reduced employee resistance
    • Automatic sales growth
    • Lower severance pay
    • Higher tax relief

  12. Which process allows management to negotiate a single pay agreement covering the entire workforce?

    • Workforce planning
    • Individual contracting
    • Collective bargaining
    • Performance appraisal

  13. Which feature distinguishes two-way communication from one-way communication in a business?

    • Autocratic leadership
    • Employee feedback
    • Downward instructions
    • Official reports

  14. Why does involving shop-floor employees in decision-making often improve decision quality?

    • Lower training costs
    • Practical operational knowledge
    • Reduced tax liability
    • Faster decision speeds

  15. What is a major disadvantage of extensive employee involvement in decision-making?

    • Higher tax rates
    • Increased staff turnover
    • Reduced employee motivation
    • Slower decision-making

  16. Why are good employer-employee relations particularly valuable during rapid organisational change?

    • Automatic market growth
    • Lower raw-material costs
    • Reduced change resistance
    • Higher profit margins

  17. Which term describes communication that occurs through unofficial social networks within a business?

    • Informal communication
    • External communication
    • Formal communication
    • Vertical communication

  18. What is a likely consequence if management repeatedly ignores recommendations from its works council?

    • Increased sales volume
    • Higher staff retention
    • Reduced unit costs
    • Damaged employee trust

  19. A firm gives a 3% pay rise to 150 staff with an average salary of 24,000 pounds. What is the total extra annual wage cost?

    • 720,000 pounds
    • 72,000 pounds
    • 108,000 pounds
    • 10,800 pounds

  20. Why might extensive employee consultation lead to workplace conflict?

    • Lower product quality
    • Unmet employee expectations
    • Higher material costs
    • Increased tax obligations

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