2.3.3a Quality control and quality assurance Quiz: Pearson Edexcel Business, Unit 8

The 20 questions

1. What process involves checking finished products against a standard to remove faults?

   • Quality assurance
   • Quality control
   • Lean production
   • Market research

2. What process uses systems and standards to prevent product faults from happening initially?

   • Quality control
   • Batch production
   • Financial auditing
   • Quality assurance

3. Which activity is a direct example of quality control?

   • Recruiting staff
   • Inspecting finished products
   • Designing a logo
   • Setting pay rates

4. Which activity is a direct example of quality assurance?

   • Recalling faulty items
   • Testing final goods
   • Setting production standards
   • Rejecting finished units

5. A factory makes 2,000 components and 60 are rejected at inspection. What is the reject rate as a percentage?

   • 3%
   • 30%
   • 0.3%
   • 6%

6. Why might a manufacturing business use statistical sampling for quality control?

   • It is faster
   • It guarantees zero faults
   • It eliminates all waste
   • It tests every item

7. What is a major advantage of quality assurance over quality control alone?

   • Slowing down output
   • Increasing taxation
   • Reducing staff pay
   • Preventing faults

8. What is the main purpose of quality control in a business?

   • Meeting standards
   • Setting tax rates
   • Pricing products
   • Paying dividends

9. Which quality approach involves using a checklist to ensure a consistent standard of service?

   • Quality assurance
   • Quality control
   • Lean production
   • Batch production

10. Which outcome is a direct consequence of poor quality control?

    • Lower unit costs
    • Increased customer complaints
    • Faster production speed
    • Higher employee motivation

11. What metric would a quality control team most likely record during an inspection?

    • Office rental cost
    • Employee wage rate
    • Marketing budget spend
    • Defective item count

12. A batch of 800 items has 12 faults with a 1% limit. What is the fault percentage?

    • 2.0%
    • 1.5%
    • 1.0%
    • 0.8%

13. Which option is the best example of a measurable quality standard?

    • Width within 10mm
    • Good looking design
    • Customer friendly staff
    • Best possible materials

14. Why must quality standards set by a business be measurable?

    • To lower worker pay
    • To check consistency
    • To speed up marketing
    • To reduce asset tax

15. Which quality approach involves training staff so that they make fewer errors in the first place?

    • Statistical sampling
    • Quality assurance
    • Batch inspection
    • Quality control

16. A sample of 500 units has 30 faults against a 5% limit. What is the fault rate?

    • 3.0%
    • 6.0%
    • 5.0%
    • 4.5%

17. What is a major risk of relying solely on end-of-line quality control?

    • Wasted materials and time
    • Lower advertising reach
    • Higher delivery speeds
    • Slower product design

18. What does the term rework mean in manufacturing?

    • Redesigning the factory
    • Extending opening hours
    • Hiring extra staff
    • Fixing faulty products

19. What is the main benefit of checking quality at each stage of production?

    • Stopping advertising needs
    • Removing transport costs
    • Eliminating all wages
    • Catching faults early

20. Why is quality assurance generally seen as more effective than quality control?

    • It prevents faults
    • It speeds up delivery
    • It uses cheaper staff
    • It inspects every output

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